|Thought of the Day
||[Jan. 3rd, 2017|07:26 pm]
"Sendero is pleased to announce a new customer service center which will significantly improve customer support for our 2017 members."|
Okay, well I've tried to call our health insurance's new customer service line five times now throughout the day, and I just keep getting a busy signal. If this is a "significant improvement," I'd love to see what the 2016 version was. Maybe it crashed your phone every time you tried to call it.
Edit: Oh man, I tried it the next day, and actually got through. Turns out it's one of those horrible menu systems where:
a.) You have to say the option instead of pressing a button, sounding like an idiot yelling "I'M A MEMBER!" multiple times, and
b.) they give you like 4 options, none of which are what you're calling about, and no option for "other."
After telling me it couldn't understand me a couple times when I tried to say my member ID, it finally bugged out and started repeating that we were having trouble, having trouble, having trouble. It then said it would "transfer" me, at which point it hung up.
This is obviously so new and so improved! THANKS GUYS.
Nate noted, "Well it's probably an improvement for them. 90% of callers give up before they ever talk to a person, so you can have a much smaller customer support staff."
Another Edit: After about 12 times of trying to get through with varying levels of success, I finally lied and told the menu I was calling about something called "approvals," which finally got me through to a human being.
"Oh thank God, hi! I'm not actually calling about approvals! This was the only option that got me to a person, but maybe you can help me."
The guy on the other end kinda chuckled like he had been hearing this all week. Turns out he couldn't help me anyway (it's funny when you pick a health insurance plan in December based on the fact that a certain doctor takes it, and then that doctor suddenly stops taking it come January 1st, which is the day your plan goes into effect. Funny is the word for that, right?).
I did get a robo-call later that evening from the health insurance company which basically said, "Sorry our new phone line is such a train wreck, we're gonna try to fix it. If you need help with something, email us and we'll call you back." So that was validating.